Troubleshoot YouTube issues on Google Chrome
Google is responsible for both YouTube and the Chrome web browser, but that doesn’t mean they always work together perfectly. There are several things you can try when YouTube isn’t working in Chrome.
Also Read: How to Make a YouTube Music Playlist
Note: Instructions in this article apply to the Google Chrome web browser for Windows and Mac.
Causes of YouTube Not Working in Chrome
To get YouTube working again in the Chrome browser, you need to address the underlying problem. Issues that could prevent YouTube from playing videos include:
- Corrupted local data in the web browser.
- Incompatible browser extensions.
- Slow internet connections.
- Problems with your internet service provider (ISP) or home network equipment.
How to Fix YouTube in Chrome
Before you begin, Update Chrome to make sure you’re using the latest version. Try each of the following steps until YouTube starts working again:
Tip: These same steps can be helpful when Chrome is not playing videos from any website.
Close and restart Chrome. If you have multiple Chrome windows open, close all the windows. If YouTube still doesn’t work, force-quit Chrome to make sure that it has completely closed down.
- Clear the Chrome cache and cookies. Clearing the cache and cookies gets rid of corrupted data that can prevent YouTube from working in Chrome.
- Use Incognito mode. The Chrome Incognito Mode doesn’t prevent external sites from tracking you, but it does prevent extensions that might interfere with YouTube.
Tip: If YouTube works in incognito mode, disable your Chrome extensions one by one to figure out which one is causing problems with YouTube.
- Power cycle your network hardware. Reboot your modem and router by unplugging them from the power source and plugging them back in.
Tip: Leave each component unplugged for 10 to 20 seconds to make sure that your network hardware has full power cycled.
- Check your internet connection speed. Test your Internet connection with an online speed test tool. If it’s too slow, take steps to speed up your connection.
Note: YouTube recommends a connection speed of at least 500 Kbps for low-quality video and 1+ Mbps for high-quality video.
Also Read: How to Add Subtitles to YouTube Videos
- Reset Chrome. Reset Google Chrome to its default setting.
Warning: If you reset Chrome, you’ll lose your custom home pages, pinned tabs, extensions, and themes.
- Remove and reinstall Chrome. If YouTube still doesn’t work, uninstall the browser and reinstall Chrome for your OS.